frequently asked
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Need help? Seach our general and technical questions below.

What internet plans does Grid-Link Networks offer?

We offer a range of internet plans to suit different needs, including home, business, and enterprise packages. Our plans vary by speed, data limits, and price to provide the best fit for your requirements. 

How do I check if Grid-Link Networks' service is available in my area?

You can check service availability by visiting our website and entering your address in our coverage checker tool. Alternatively, you can contact our customer support team for more details.

What equipment do I need to get connected to Grid-Link Networks?

For most plans, you'll need a Wi-Fi router and a fiber or broadband modem, depending on the type of service in your area. We provide the necessary equipment during installation and ensure everything is set up for optimal performance. 

How does Grid-Link Networks handle service outages?

We have a dedicated support team monitoring the network 24/7. In case of an outage, our team works promptly to restore service. You can report outages or check the status through our online portal or by contacting our customer service.  

What should I do if I experience slow internet speeds?

If you're facing slow speeds, start by restarting your router. You can also run a speed test through our website. If the issue persists, contact our support team for troubleshooting and assistance. We are here to help ensure you get the speed you signed up for.